Help with hours and reports
Start with Hours explained and the Reporting guide. If a total still differs, include the workspace, date range, break settings and overtime basis in your email. Do not send a complete sensitive report unless support asks for the details needed to investigate.
Workspace access and locked records
Your workspace owner or administrator manages membership and permissions. If a submitted or approved timesheet prevents an edit, ask an authorised reviewer to return it. Signing out and in does not grant additional permissions.
Account and billing questions
Use password recovery from sign-in if you cannot access your account. Plans & billing manages subscriptions. For a payment review, follow the Refund policy and include the payment reference, never card details.
Business support requests
Where the workspace plan includes priority support and your role permits access, use Business tools → Support to submit and follow a request. Otherwise, contact the email below. No response-time guarantee is stated here.
Contact details
Email opens your email app. This page does not submit a support request automatically.