Draft policy · 11 September 2026
What this policy covers
This policy covers subscriptions purchased from MyHoursPay. Invoices you create for your own clients are agreements between you and your client and are not covered by this policy.
Cancelling your subscription
You can manage or cancel your subscription from Plans & billing. Cancellation normally stops the next renewal, with access continuing until the end of your current paid period. Cancelling does not itself submit a refund request.
Requesting a refund
If you believe a payment was duplicated, incorrect, unauthorised, or you could not use the service as described, contact mph@myhourspay.com. Include your account email, payment date, invoice reference and the reason for your request. Do not send card numbers or security codes.
We review requests individually and may ask for information needed to investigate. Outside any applicable legal right, a refund is not guaranteed. A request does not automatically cancel your subscription.
Your consumer rights
Nothing in this policy limits your statutory rights. If you buy as a consumer, you may have a right to cancel a distance service contract within 14 days of entering it. Where you expressly requested the service to begin during that period, a lawful proportionate charge may apply for service already supplied. Starting to use MyHoursPay does not, by itself, remove your cancellation rights.
Other rights may apply where the service is faulty or not as described. The applicable law and the circumstances of your purchase determine these rights.
How refunds are returned
Approved refunds are returned to the original payment method where possible. We will explain the amount and processing status. Your payment provider may need additional time to display the funds. Where the law sets a refund deadline, we will meet that deadline.
Business purchases
Consumer cancellation rights may not apply to purchases made for business purposes. We will still investigate billing errors and service problems and honour any refund rights in your agreement or under applicable law.