MyHoursPay — TimesNSeasons Ltd
Request account deletion
Email mph@myhourspay.com with the subject MyHoursPay account deletion request. Send the request from your account email where possible and include the email address registered with MyHoursPay.
The link opens your email app with a request prepared for you. Send the email to submit it. If no email app opens, copy the address and subject into your preferred email service. You do not need to sign in, install or reinstall MyHoursPay to request deletion.
Do not include passwords, sign-in codes, card details or identity documents. Sending a request does not immediately delete your account. We must verify that the request belongs to the account holder before processing it; support will explain the next steps.
Before deletion
- Export any hours or reports you want to keep. Permanent deletion cannot be undone.
- If you own a shared workspace, transfer ownership first. Support can help you resolve this; other members and their records must not be deleted with your account.
- Deletion through the app cancels MHP-managed Stripe subscriptions before erasing the account. Cancellation does not automatically issue a refund. Include any billing concerns in your request; see our refund policy.
Data removed with your account
The account deletion process permanently removes your account profile and profile photo, personal manual hours and clocked shifts, workspace memberships, linked sign-in identities, sign-in sessions and access tokens, account verification records, notification and marketing preferences, registered push devices and linked calendar credentials.
Workspaces owned solely by you, their invoices and dependent records, and their stored logos are also removed. Historical records are not merely hidden by signing you out.
Records that can remain
Invoice snapshots held by another workspace can remain as that organisation’s business records. Security and administration audit records, payment-provider records and backup copies can also remain outside the personal account deletion process. Removing your account does not guarantee that these copies disappear immediately.
- Other workspaces’ invoice snapshots: retained as those organisations’ business records. Account deletion removes the link to your source hours rather than deleting their invoices. MyHoursPay does not implement an automatic expiry for these snapshots; they remain until separately removed by the organisation.
- Security and administration audit records: records outside your personal account are not automatically erased by account deletion. The application does not set an automatic expiry for these records; they remain until separately removed. They support security investigation and administration history.
- Payment-provider records: deleting a MyHoursPay account does not delete the payment provider’s separate records. MyHoursPay does not set their retention period. Ask support for help identifying the provider and obtaining the retention information applicable to your payments.
- Backups: the application does not manage hosting backup expiry or erase individual records from existing backup copies. Their retention period depends on the hosting backup arrangements. Contact support for the applicable backup retention period; no fixed backup deletion deadline is promised here.
Support can explain which retained records apply to your request and help with a request concerning them. These limits describe the current deletion process; they do not mean that your deleted account remains available to sign in.
Read our privacy policy for more information about your data.
Already using the app?
You can also use the Delete account option in the app’s account settings and complete its confirmation steps. The email request above remains available if you cannot access your account or no longer have the app.