Terms of Service
Last updated: 17 September 2026.
Our agreement
These terms apply to your use of myhourspay. Contact support@myhourspay.com. These terms cover our time-recording, workspace, reporting and subscription services.
If acting for an organisation, you must have authority to do so. If acting as a consumer, your applicable consumer rights remain protected.
Accounts and accurate records
Provide accurate information, protect login credentials and promptly report suspected unauthorised access. Workspace owners must invite appropriate users, assign suitable permissions and keep access up to date. Users must act within their authority.
You are responsible for checking entered time, breaks, rates, approvals and exports before relying on them. myhourspay supports record keeping; it does not replace professional payroll, tax, employment or legal advice, determine employment status, or guarantee that a customer’s payroll complies with law. This does not remove our obligation to provide the service with reasonable care and skill.
Plans, beta and complimentary access
The application describes available functionality and limits. Beta or complimentary access may temporarily include additional features. Its expiry does not itself authorise a new paid subscription. Existing subscriptions continue on their agreed billing schedule unless changed or cancelled.
The Free plan has lower limits. A downgrade preserves records subject to published retention arrangements, but may restrict creating or changing workspaces or using paid features. Applicable export and statutory rights remain protected.
Trials, prices and renewal
Before subscribing, review the price, currency, taxes, billing interval, additional-seat charges and trial end date shown at checkout. Stripe processes payments. A zero-value trial invoice does not mean the recurring subscription price is zero.
A subscription trial automatically renews into the selected paid plan at its original end date unless cancelled or changed through a supported action before renewal. Separate complimentary access does not extend the Stripe trial or postpone a charge. An already-used trial does not restart merely because the plan changes.
Paid upgrades may take effect immediately with disclosed proration. Trial upgrades preserve the original trial end. Downgrades normally take effect at trial end or paid renewal; the application shows the target and effective date. Choosing Free schedules cancellation at the end of an ongoing trial or paid period where applicable. Expired subscriptions may resolve to Free immediately.
Cancellation, refunds and consumer rights
Manage or cancel renewal through Plans & billing. If the control is unavailable, contact support promptly. Ending renewal is different from deleting an account. Unless statutory rights or an agreed remedy apply, access continues until the displayed end date and cancellation of renewal does not automatically refund an already-started period.
UK consumers entering a qualifying distance service contract normally have 14 days from contract formation to cancel without giving a reason. Starting service during that period requires the applicable express request; any proportionate payment for service supplied or loss of cancellation rights must satisfy the law. Signing up is not a blanket waiver. Rights concerning faulty or misdescribed services remain available.
To exercise statutory cancellation rights, send a clear statement to support@myhourspay.com with your account email, service and order date. You may use: “I give notice that I cancel my contract for [service], ordered on [date]. Name: [name]. Address: [address]. Date: [date].” Sign only if sending on paper.
Our refund policy explains how to request a payment review. Refunds required by law will be provided within the applicable statutory timescale. Nothing here excludes rights that cannot lawfully be excluded.
Acceptable use and content
Do not use the service unlawfully, falsify another person’s records, access information without permission, distribute malicious code or deliberately disrupt the service. Obtain the rights and lawful authority needed to upload and share personal or business information.
You retain rights in your content and permit us to host, process and transmit it as necessary to provide the service. Our software, branding and other service materials remain ours or our licensors’. Use them only as permitted by this agreement and law.
Privacy and organisation data
Our privacy policy explains our handling of personal information. Organisations managing workers’ records must provide appropriate notices, lawful instructions and access permissions.
Availability, suspension and termination
Maintenance, faults and third-party providers can affect availability. We will take reasonable steps to maintain the service and address faults. Access may be restricted where reasonably necessary for security, unlawful activity, serious breach or unpaid fees, with notice and an opportunity to resolve matters where appropriate. Urgent security or legal circumstances may require immediate action.
Ending access does not transfer ownership of your records to us.
Responsibility and liability
We remain responsible for loss caused by our breach to the extent required by applicable law. Nothing excludes or limits liability where unlawful, including fraud, fraudulent misrepresentation or death or personal injury caused by negligence. Consumer statutory rights remain unaffected.
Customers must take reasonable care when entering information, checking outputs and securing accounts.
Changes, complaints and governing law
Material contractual or price changes will be communicated clearly in advance with their effective date and available cancellation rights. Changes will not retrospectively remove accrued statutory rights.
For complaints, email support@myhourspay.com with account details and the outcome sought.
Applicable mandatory consumer protections and rights to bring proceedings in your home jurisdiction remain unaffected.